Everything you need to know about shipping, returns and order assistance.
Available shipping options, charges and estimated delivery details are shown at checkout when applicable. They depend on your items, destination, availability and carrier conditions.
After your order ships, check your shipping updates for tracking information when the carrier provides it.
To request a return, follow these steps:
1. Contact support with your order number and item details.
2. Tell us the reason for your request and provide photos if relevant.
3. Our team will review eligibility under the applicable store policy and provide next steps.
Refund eligibility and processing follow the applicable refund policy. Please wait for return instructions before sending an item back.
If an item arrives damaged, incomplete or does not arrive as expected, contact support with your order number and a description of the problem.
Include photographs of the product and packaging when available. For missing deliveries, also share any tracking information you received.
Find available shipment updates on the order tracking page, or contact our team for questions about shipping, returns or order issues.
Call us: (866) 998-0577
Email us: support@xstrapstandard.com
